Terms and Conditions

You (“the customer”) agree to Luxity (Pty) Ltd’s Terms and Conditions of Sale when purchasing from Luxity.

You understand and have read the item’s description and understand that Luxity (Pty) Ltd t/a Luxity sells preowned items.

These terms supersede any customer’s terms and conditions.

The customer is required, by law under the Second Hand Goods Act, to provide Luxity with their full name and contact details. Failure to provide these details may result in order cancellation.

All orders must be paid for in full before delivery. Any outstanding balance must be paid prior to delivery. Delivery cannot be made until any outstanding balance has been paid. If payment of the balance is not by immediate bank clearance, then sufficient time for the payment to clear prior to arranging delivery will be allowed.

Luxity is not liable for the cancellation of quotes/orders if payments are not allocated in time due to factors such as incorrect reference, bank cut-off time, or delayed payment reflection.

Please note that the customer is responsible for using the correct payment reference, such as the order number, when making payment via electronic funds transfer (EFT). Failure to include the correct payment reference may result in delayed or incorrect payment allocation, and Luxity cannot be held responsible for any resulting cancellation of quotes/orders. It is essential to ensure the accuracy of payment references to avoid any inconvenience or potential cancellation of orders.

Failure to pay the sufficient minimum deposit (25% of the order value) by the customer may lead to the cancellation of the order.

Fully paid orders must be collected within 7 days from the store. Otherwise, the right of return cannot be guaranteed.

• Credit Card (Visa, Mastercard, American Express (in-store only))
• PayGate for online credit card payments
• EFT (Electronic Fund Transfer) & bank transfers
• Luxity Store Credit
• Cash (in-store only)

All prices include shipping both domestically (within South Africa) as well as internationally. You (the customer) indemnify Luxity (Pty) Ltd against any third-party (courier) delays.

All delivery times quoted are approximate and subject to change prior to delivery. If, for any reason, delivery is delayed, we do not accept liability for any consequential loss, but we will arrange a new date for delivery as soon as possible.

All deliveries must be signed for and checked by you (the customer). Any claim regarding missing packages or damaged items must be made within 24 hours of receipt of goods, by telephone, followed by a written confirmation. Inspection of the packaging must be done, and should damage to the packaging be visible, a note must be made on the delivery note/waybill. Photographs must be taken of any damaged products on delivery.

Risk shall pass to you (the customer) on delivery.

No warranty is given against the general ageing and wear and tear of any item sold through Luxity (Pty) Ltd.

LUXITY
Sandton City Office Towers
Cnr Rivonia and 5th Street
Sandhurst Ext 3
Sandton, Johannesburg
2196
South Africa

Email: myorder@luxity.co.za

Telephone: 010 020 61 71

Due to the nature of the business, Sale and/or Discounted Items are not eligible for return. All other items may be returned to LUXITY (PTY) LTD for an exchange, credit to your Luxity account or a refund within 7 (seven) days of purchase. The LUXITY security tag must still be attached and intact in order for an item to be eligible for return. The LUXITY security tag must not be tampered with. The item must also be in the same condition it was sold to you.

All returns must be unused. Goods must be undamaged, and it will be at the sole discretion of Luxity (Pty) Ltd to determine whether the goods are damaged or used. Before any refund is processed or credit can be issued, returned items need to be sent to Luxity’s Distribution Centre for final checks.

Returns are exchanged based on the amount you paid for the item. All return and shipping costs are for your account.

Items bought in-store, where you had the possibility to fit the item on and/or inspect the condition, are NOT eligible for return. Furthermore, any issues with fit, condition, etc., must be reported when viewing or fitting the item for the first time. Failure to voice concerns at that time will be deemed as acceptance of the item’s condition.

Fully paid orders must be collected from a Luxity store within 7 days from full payment. Otherwise, the right of return cannot be guaranteed.

Should the products be returned within 7 days and deemed as unused with the Luxity Security Tag intact and “as new” in its original packaging, a credit will be issued to you (the customer) to use against other items that Luxity (Pty) Ltd has on offer on www.luxity.co.za

Orders that are not fully paid within the 60 day reservation period are considered ‘overdue’ and it is the customer’s responsibility to ensure timely payment. All overdue orders are subject to the 15% Restocking & Cancellation Fee of the total order amount. The Restocking & Cancellation Fee will only be waived if the item(s) is/are NOT returned. The full 15% Restocking & Cancellation Fee will be charged on the returned item(s) if the corresponding order was ‘overdue’.

Overdue orders will be prioritized when payments need to be allocated.

Luxity reserves the right to cancel overdue orders without warning. Extensions to the 60-day payment period may be granted at Luxity’s sole discretion but must be requested before an order is considered ‘overdue’. Even if an extension is granted, orders that are not fully paid within 60 days are considered ‘overdue’ and Luxity’s Terms & Condition for overdue orders will apply.

Should you return the product, you must arrange for insurance whilst the product is being transported. Risk and ownership will only transfer once the goods are received in good condition by Luxity (Pty) Ltd.

When you make a purchase, your item will be delivered to you with security tags on. Our security tag will not damage the item that you are purchasing and is very easy to remove with scissors, but it is not re-attachable. You have 7 days from the date of purchase to return your item for either a refund, credit or exchange. However, once the security tag is removed, the item cannot be returned.

By making use of the Luxity Reservation Deposit facility, you agree to make an immediate 25% down payment of the full value of the order within 24 hours of receiving the quote.

Luxity is not liable for the cancellation of quotes/orders if payments are not allocated in time due to factors such as incorrect reference, inter-bank payment cut-off times, or delayed payment reflection.

Once 25% is paid, you have 60 (sixty) days to settle your account. Instalments may be paid at any time, in any amount over R500 (ZAR) during this time. Should you not be able to pay the remaining instalment – you may cancel your order, and Luxity will refund you while retaining 15% as a non-refundable restocking & cancellation fee of the total purchase price.

You agree that 15% of the total purchase price is non-refundable as restocking & cancellation fee.

You can have multiple reservations simultaneously. However, no new purchases are allowed if one or more reservations are past its or their due date. Should a customer be overdue on one or more of their orders, any new funds will automatically be allocated to the oldest order.

Orders that are not fully paid within the 60-day reservation period are considered ‘overdue’. All overdue orders are subject to the 15% Restocking & Cancellation Fee of the total order amount. The Restocking & Cancellation Fee will only be waived if the item(s) is/are NOT returned. The full 15% Restocking & Cancellation Fee will be charged on the returned item(s) if the corresponding order was ‘overdue’.

A deposit of 25% of the purchase price (item sale price, shipping and tax (if applicable)) within 24 hours of receiving the quote are required for a down payment to start a Luxity reservation. You will need to complete the remainder of the payment in full within 60 (sixty) days of the Luxity reservation start date.

Payment must be made in full within 60 (sixty) days from the date that you make your initial 25% deposit payment. If the 60 (sixty) day period expires without full payment being received, your deposit plus any additional payments made will be refunded to you, minus the non-refundable portion (15% of the purchase price as restocking & cancellation fee).

The customer determines the payment schedule within the 60 (sixty) day term. Payment amounts must be greater than R500 (ZAR) unless the remaining amount is less than R500 (ZAR).

Payments may be made with using any of Luxity’s accepted payment methods as per our Terms & Conditions.

Orders that are not fully paid within the 60-day reservation period are considered ‘overdue’. All overdue orders are subject to the 15% Restocking & Cancellation Fee of the total order amount. The Restocking & Cancellation Fee will only be waived if the item(s) is/are NOT returned. The full 15% Restocking & Cancellation Fee will be charged on the returned item(s) if the corresponding order was ‘overdue’.

In accordance with South African law, any purchase of items valued at more than ZAR 100,000 requires Luxity to collect the following information from the customer:

1. 1. The customer's ID or passport number.

2. 2. A copy or scan of a valid official identification document (e.g., ID card, driver's license, or passport).

3. 3. The customer's full residential address.

Failure to provide the required documentation will result in the cancellation of the order. In such cases, a Restocking & Cancellation Fee of 15% of the total order value will be deducted from any applicable refund.

Please review our Privacy Policy, which forms a part of these Terms and governs your visit to the Site, so that you may understand our privacy practices. All personal information obtained by Luxity (Pty) Ltd by virtue of your use of this Site is protected as set out in our Privacy Policy.

The products and services available on this Site are for personal use only. You may not sell or resell any of the products or services which you receive from us.

We attempt to be as accurate as possible when describing our products on this Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on this Site are accurate, complete, reliable, current, or error-free.

All information and content available on this Site and its “look and feel”, including but not limited to trademarks, logos, slogans, service marks, text, Luxity graphics, logos, button icons, Luxity images, audio clips, data compilations and software, and the compilation and organisation thereof (collectively, the “Content”) is the exclusive property of Luxity (Pty) Ltd and is protected by South African and international laws, including laws governing copyrights and trademarks.

Neither the Content nor any portion of this Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

We grant you a limited, revocable, and non-exclusive license to access and make personal use of this Site. This limited license does not include the right to (a) frame or utilise framing techniques to enclose this Site or any portion thereof; (b) republish, redistribute, transmit, sell, license or download this Site or any and/or all Content (except caching or as necessary to view this Site); (c) make any use of this Site or any and/or all Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either this Site or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other “hidden text” utilising any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on this Site or affixed to or contained in this Site.

We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the home page of this Site for personal, non-commercial use only. Any website that links to this Site (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and (vi) may not link to any page of this Site other than the home page. We may, in our sole discretion, request that you remove any link to this Site, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorised in writing by us to resume such linking.

Any unauthorised use by you of this Site or any and/or all of our Content automatically terminates the limited licenses set forth in this section without prejudice to any other remedy provided by applicable law or these Terms.

In accessing or using this Site, you shall comply with these Terms and the special warnings or instructions for access or use posted on this Site. You shall always act in accordance with the law, custom and in good faith. You may not make any change or alteration to this Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of this Site. Without limiting the generality of any other provision of these Terms, if you default negligently or willfully in any of the obligations set forth in these Terms, you shall be liable for all the losses and damages that this may cause Luxity (Pty) Ltd.

We are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of off-website pages or any other websites linked to or from this Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

This Site may offer certain special features and functionality or events (such as contests, sweepstakes or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms; and (b) be offered by us or by third parties. If so, we will notify you of this and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies.

Luxity Sell To Us Promo
The Sell To Us Promo refers to the offer of rewarding sellers who sell and/or consign to Luxity during a specific time period which will be announced on our website as well as other promotional material.

– Vouchers/Coupons will be issued at the end of each week and are valid for a period of 6 months from issue.
– Vouchers will only be issued if the sale or consignment completes within the promotion period for the allotted number of items.
– Previously consigned items prior to the promotion are not applicable for this promotion.
– A maximum of 1 voucher/coupon may be issued per consigner for the entirety of the promotion; this includes any extensions of the original promotion date. – Vouchers/coupons may only be used against new purchases and may not be used as reservation payments.

When you transmit, upload, post, e-mail or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials (“User Content”) on this Site, you are entirely responsible for such User Content. This means that all third parties, and not we, are entirely responsible for all User Content that they post to this Site. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, emailing or otherwise making available on this Site User Content that (a) is unlawful, harmful, threatening, abusive, harassing, delictual, defamatory, vulgar, obscene, pornographic, defamatory, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. In addition, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of “spam.” You further agree not to (i) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity; (ii) “stalk” or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way; (iii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content; (iv) intentionally or unintentionally violate any applicable local, provincial, national or international law; or (v) collect or store personally identifiable data about other users.

We do not endorse or control the User Content transmitted or posted on this Site, and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that using this Site may expose you to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, emailed or otherwise made available by any person or entity via this Site.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content, and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms, we have the right to remove any User Content that violates these Terms or is otherwise objectionable, and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms or infringe the rights of others.

THIS SITE IS PRESENTED “AS IS.” WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THIS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON–INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, DELICT (INCLUDING NEGLIGENCE) OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THIS SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THIS SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES (f) ANY INACCURACIES OR OMISSIONS IN CONTENT OR (g) EVENTS BEYOND OUR REASONABLE CONTROL.

FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THIS SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN TERMS OF THE LAW OF CONTRACT, DELICT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED SEVEN HUNDRED AND FIFTY RAND (R750) . YOU AGREE THAT NO CLAIMS OR ACTIONS ARISING OUT OF, OR RELATED TO, THE USE OF THIS SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US HARMLESS FOR ANY LOSS, DAMAGES OR COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM ANY THIRD PARTY CLAIM, ACTION, OR DEMAND RESULTING FROM YOUR USE OF THIS SITE OR BREACH OF THESE TERMS. YOU ALSO AGREE TO INDEMNIFY US FOR ANY LOSSES, DAMAGES, OR COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM YOUR USE OF SOFTWARE ROBOTS, SPIDERS, CRAWLERS, OR SIMILAR DATA GATHERING AND EXTRACTION TOOLS, OR ANY OTHER ACTION YOU TAKE THAT IMPOSES AN UNREASONABLE BURDEN OR LOAD ON OUR INFRASTRUCTURE.

These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You choose as your address for service for all purposes of your dealings with Luxity (Pty) Ltd including the giving of any notice and the serving of any process the email address specified by you when visiting the Site. Any dispute relating in any way to your visit to the Site shall be submitted to confidential arbitration in Cape Town, South Africa and you submit to the jurisdiction and proceedings thereof, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors we may seek interdictory or other appropriate relief in any court of competent jurisdiction. Arbitration under this agreement shall be conducted in accordance with the Rules of the Arbitration Foundation of South Africa. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms shall be joined to an arbitration involving any other party subject to this Terms, whether through class arbitration proceedings or otherwise.

You consent to the service by emailing legal documents at the email address specified when entering the Site. You also agree that Luxity (Pty) Ltd may obtain your residential address and/or business address from your internet service provider without obtaining a court order. Luxity (Pty) Ltd shall be entitled, from time to time, to vary its physical address for legal service to any other physical address within the Republic of South Africa, and to vary its facsimile address for legal service to any other facsimile number.

You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms refer from us electronically including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at myorder@luxity.co.za and discontinue your use of this Site. In such event, all rights granted to you pursuant to these Terms, including but not limited to the limited licenses set forth Section 5 hereof, shall automatically terminate. Unfortunately, we cannot provide the benefits of this Site to any user who cannot consent to receipt of Notices electronically.

Please note that this consent to receive Notices is entirely separate from any election you may make with respect to receipt of marketing communications. Your options with respect to receipt of marketing communications are set forth in our Privacy Policy.

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of this Site and in relation to the subject matter hereof, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms at any time by posting the changes on this Site and providing notice of such change. Any changes are effective immediately upon posting to this Site and release of the notice of such change. Your continued use of this Site thereafter constitutes your agreement to all such changed Terms. We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of this Site.

Luxity (Pty) Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these Terms.

No act, omission, delay or indulgence or extension of time granted by Luxity (Pty) Ltd in enforcing any of these Terms or any of its rights in terms hereof or any granting of time by Luxity (Pty) Ltd shall prejudice or affect Luxity (Pty) Ltd’s rights nor shall it operate as a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of Luxity (Pty) Ltd in terms hereof, save in the event or to the extent that Luxity (Pty) Ltd has signed a written document expressly waiving or limiting such rights. Luxity (Pty) Ltd shall be entitled at all times and without notice to insist on the strict enforcement of these Terms.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other forms of joint enterprise between yourself and Luxity (Pty) Ltd. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

All provisions of these Terms are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these Terms which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of these Terms shall remain in full force and effect.

If you have any questions regarding these terms, please email us at myorder@luxity.co.za

Luxity is operated by Luxity (Pty) Ltd
Company Registration 2015/302421/07, Place of registration – Pretoria
Postal Address: Sandton City Office Towers
Cnr Rivonia and 5th Street
Sandhurst Ext 3
Sandton, Johannesburg
2196
South Africa.
Company Director: J. Calitz

If you are not satisfied with your purchase from LUXITY (PTY) LTD, you may return your item for a store credit within 7 days of having received the item, PROVIDED the security tag is still attached to your item and has remained intact. To learn more about our Return Policy and to learn about our LUXITY security tags, please read through our FAQ’s, available here.

Please note that by submitting items for sale, you agree to abide by these terms and conditions. Non-compliance may result in the actions described above, as well as potential legal consequences. Please ensure you fully understand these conditions before submitting items.

Below are terms and conditions of any items rejected by Luxity.

Please note that by submitting items for sale, you agree to abide by these terms and conditions. Non-compliance may result in actions as described above, as well as potential legal consequences. Please ensure you understand these conditions fully before submitting items.

LUXITY delivers for free, worldwide. In rare cases, on certain items and areas, LUXITY reserves the right to charge a delivery fee. In these cases, the client will be able to receive a full refund, should the charges for delivery not be accepted.

We make use of local and international courier services. You will be able to track your parcel at any time. We aim to have orders delivered to your door within 2 to 3 weeks, but often this can take as little as 1 week. For neighbouring African countries, you can expect delivery within 5 -7 days.

VAT and customs may vary and may be charged when the order arrives in the country you are sending it to. Customers in Namibia and Botswana will only have to pay for the VAT applicable in the country of delivery and should be exempt from customs. LUXITY cannot be held responsible for the VAT and Customs charges that are payable, as these charges are out of our control and are determined by the customs office in your country.

Customs and duties are sadly out of our control and are determined by the customs officers and laws in the country to which the product is being shipped. Kindly contact your local customs/duties office to gain information on your order.

LUXITY does NOT offer any returns on international orders.