SHIPPING & RETURNS
Standard Economy domestic door-to-door shipping is FREE. Standard Economy door-to-door shipping takes 3 working days before arrival, and goods are only shipped once full payment is received.
Express/Overnight and international shipping prices are determined by the specific item size, box dimensions and final destination. So should you wish to have the item express delivered to your door or if you are based outside of South Africa, please add the item to your cart and then email us at firstname.lastname@example.org with your request and we will send you a tailored quote that will include the special request shipping charges.
Insurance and top quality protective packaging designed specially to safely transport luxury goods are included. All items will be shipped within one business day from the receipt of payment. Delivery times are based on business days ONLY (Monday – Friday, except public holidays). Please make sure you are available to sign for your order personally and you will need to provide the courier with identification.
If you are not satisfied with your purchase from LUXITY (PTY) LTD, you may return your item for a store credit within 7 days of having received the item, PROVIDED the security tag is still attached to your item and has remained intact. To learn more about our Return Policy and to learn about our LUXITY security tags, please read through our FAQ’s, available here.
SHIPPING & RETURNS
To shop in the currency of your choice, be sure to change the delivery country in our menu options.
What are your international delivery charges?
LUXITY delivers for free, worldwide. In rare cases, on certain items, LUXITY reserves the right to charge a delivery fee. In these cases, the client will be able to receive a full refund, should the charges for delivery not be accepted.
How long do international deliveries usually take?
We make use of local and international courier services. You will be able to track your parcel at any time. We aim to have orders delivered to your door within 2 to 3 weeks, but often this can take as little as 1 week. For neighbouring African countries, you can expect delivery within 5 -7 days.
VAT and Customs
VAT and customs may vary and may be charged when the order arrives in the country you are sending it to. Customers in Namibia and Botswana will only have to pay for the VAT applicable in the country of delivery and should be exempt from customs. LUXITY cannot be held responsible for the VAT and Customs charges that are payable, as these charges are out of our control and are determined by the customs office in your country.
How do I work out the Customs on my order?
Customs and duties are sadly out of our control and are determined by the customs officers and laws in the country to which the product is being shipped. Kindly contact your local customs/duties office to gain information on your order.
LUXITY does NOT offer any returns on international orders.